The minimum amount that can be loaded onto the credit card is $100 or an equivalent amount in another currency. The maximum amount depends on the status of the customer (individual or professional) holder of the bank card. You can find out more about this by contacting our consultants via the form on our website or by calling us directly.
In case of loss of your credit card, contact our customer service immediately so that we can suspend all operations that could cause you to lose your money. You will be able within 24 to 72 hours to go to one of our branches for the withdrawal of a new bank card. A customer advisor can send it to your address by post (for those who cannot travel). When you receive the new bank card, please remember to activate it before using it.
It depends on the type of bank card you choose. For example, if you choose a basic credit card, you are limited to a monthly deposit of $5,000.
The banking services offered through our mobile application are very similar to Internet banking through a web browser. We have made every effort to prevent our customers from losing their money. Some important security measures in place include Verisign SSL, Https, etc.
Our banking system only supports the latest versions of internet browsers currently available on the market. Some of the most popular are Chrome, Opera, Firefox and Safari. If you use Internet Explorer, make sure your browser version is 9.0 or higher.
Yes, you can. Our bank does not limit payments to a given country. You can safely send up to $100,000 a day to your loved ones regardless of their country of residence.
Identity verification is an essential security measure that we put in place to ensure the protection of our customers and to prevent any fraudulent activity. Here are some key points that explain why this procedure is necessary:
We understand that identity verification may seem burdensome, but it is essential to protect your interests as well as those of our entire community. We thank you for your understanding and cooperation in this process.
You can open an account online by completing the registration form on our website and providing the required documents.
You will need a valid ID, proof of residency and possibly other specific documents depending on the type of account you wish to open.
Log in to your account, go to the “Start a transfer” section and follow the instructions to make a transfer to another account.
Interbank transfer fees may vary depending on the banking institutions involved.
Log in to your account, go to the "my account" page and follow the instructions to change your password.
If you notice a suspicious transaction on your account, please contact us immediately through our customer service or your account manager.
You can submit a loan application online by completing the application form on our site and providing the required information.
We offer different types of loans, including personal loans, mortgages, car loans, etc.
You can choose from different repayment options, including fixed or variable monthly repayments.
Log in to your online banking account, and your account balance will be displayed on the home page.
Log in to your account, go to the "Beneficiary" section and follow the instructions to add a new beneficiary.
If you lose your credit card, report it immediately by contacting us at: <a href="mailto:info@monefence.com">info@monefence.com</a>.
You can access your transactions online by logging into your account and going to the “Transactions” section.
Yes, we take the security of your information very seriously. We use advanced security measures to protect your account against cyberattacks.
You can contact us by phone, email or live chat on our website for assistance.
The processing time for an international transfer can vary depending on the countries involved, but it can usually take a few working days.
Our loyalty program offers benefits such as cash back, preferential interest rates and reduced fees for our regular customers.
The approval time for an online loan application can vary depending on various factors, such as the complexity of the application and the documentation required. In general, it may take a few working days.
We offer a range of online banking accounts, including current accounts, savings accounts and business accounts.
You can deposit into your account online using options such as wire transfers or mobile deposits.
Log into your online account, go to the “Settings” or “Profile” section and look for options to update your personal information such as address or phone number.
